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Impersonate this User

Elevate your ServiceNow user management with the Impersonate This User Tool! Designed for users with the "impersonator" role, this versatile UI Action—available as both a Form Link and List Context Menu—makes impersonating a user a breeze. With a simple click, a confirmation modal ensures intentional action, then seamlessly redirects to the impersonated user’s homepage with a full page refresh. Perfect for admins and support teams, this tool simplifies troubleshooting and user testing, saving time while ensuring secure access. Streamline your impersonation process with this essential ServiceNow enhancement!


User Guide


The Impersonate This User Tool is a UI Action in ServiceNow that allows users with the "impersonator" role to impersonate another user. It appears as a Form Link on the User form and a List Context Menu on user lists, providing a confirmation modal before redirecting to the impersonated user’s homepage.


How to Use the Impersonate This User Tool:

  1. Form Link (User Form):

    • Navigate to a User Record: Open a user record (e.g., Fred Luddy as shown in the screenshot).

    • Access the UI Action: Under "Related Links," click on Impersonate this User (ASI).


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  1. Confirm Impersonation:

    • A modal window will appear with the message: "Are you sure you want to impersonate this User?"

 


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  1. Click "Yes" to proceed or "No" to cancel.

  2. Redirect: After clicking "Yes," the tool processes the impersonation and redirects you to the impersonated user’s homepage (e.g., Dashboards for Fred Luddy), refreshing the entire page to reflect the new user session.

  3. List Context Menu (User List):

    • Navigate to a User List: Go to a list of users (e.g., User table).

    • Select a User: Right-click on a user (e.g., Abraham Lincoln) or click the hamburger menu next to their name.

    • Access the Context Menu: Select Impersonate this User (ASI) from the menu (only visible to users with the "impersonator" role).


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  1. Confirm Impersonation:

    • A modal window will appear with the message: "Are you sure you want to impersonate <Name of the User>?"



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  1. Click "Yes" to proceed or "No" to cancel.

  2. Redirect: After confirming, you’ll be redirected to the impersonated user’s homepage with a full page refresh.


Setup Tip:

  • When importing the necessary records for this UI Action:

    • Import the Access Role record before the Access Control record.

    • This prevents the system from automatically adding the snc_internal role to the "Requires role" list, ensuring proper role assignment.


Technical Details:

  • The UI Action is restricted to users with the "impersonator" role.

  • A UI Page is used to display the confirmation modal.

  • The impersonation logic is handled in a Processing script, which executes the impersonation and redirects the user to a page that forces a full page refresh, loading the impersonated user’s homepage (e.g., Dashboards).

This tool is ideal for ServiceNow admins and support teams who need to impersonate users for troubleshooting or testing purposes! If you still have any questions, comments, or need any support, please reach out to us, by visiting https://www.altorra.com/support


Be sure to also explore the other powerful tools in the PowerClick Toolkit Essentials, along with our other exceptional products, designed to streamline your daily tasks, boost efficiency, and save you valuable time.

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